পরিষেবার শর্তাবলি

Last updated: 8 November 2026

These terms are the agreement between you and MAD PROTOCOL LTD(“we”) for using Pickframe. By creating an account or buying credits you accept them. If you use Pickframe for a business, you confirm you can accept them on its behalf. Our privacy policy explains how we handle personal data.

Pickframe

Pickframe sends your brief to several AI image models, shows the results side by side and lets you edit and export them. Models are run by third parties through fal.ai and other providers; which models are offered, and their prices in credits, can change. We aim to keep Pickframe available but cannot promise it will always be uninterrupted or error-free.

Your account

You must be 18 or older. Keep your sign-in details secure and tell us straight away if you think someone else has used your account; you are responsible for activity under it. Pickframe is not offered in countries or to people subject to comprehensive UK, EU, UN or US sanctions, and you must not use it in breach of those sanctions.

Credits, plans and prices

• Generating images uses credits. Each model shows its price in credits before you start. Credits are reserved when you start and are only charged for images that finish; if an image fails or is blocked by a provider’s safety filter, its credits are returned.
• One-time packs ($5 for 500, $10 for 1,100, $20 for 2,400 credits) are paid once. Purchased credits do not expire while your account is open.
• Monthly plans ($9 a month for 1,100, $19 a month for 2,500, $39 a month for 5,500 credits) renew automatically each month on the date you subscribed, and add their credits each time they are paid. Unused plan credits roll over for one month: at each renewal, plan credits above one month's allowance expire, and credits are always spent from your plan first. Credits from packs never expire. You can change or cancel your plan at any time from the studio; cancelling stops the next renewal and you keep the credits you have.
• Prices are in US dollars and include any sales tax or VAT that applies.
• Credits have no cash value, cannot be transferred and are only for use in Pickframe. Free or promotional credits may have conditions shown when you get them.

Payments

Payments are processed by Stripe. Purchases are sold through Link, operated by Stripe, as the reseller and merchant of record: Link's terms for these sales also apply, Link handles sales tax and transaction support, and you can manage subscriptions in Link as well as in the studio. If a renewal payment fails, your plan may be paused until it is paid. If a payment is refunded or reversed after its credits were used, the used credits are owed and new generations are paused until later credits repay them.

Refunds and cancellation

• 14-day right to cancel. Wherever you live, if you are a consumer you can cancel a credit pack or the first payment of a plan within 14 days of buying it. We refund the price of the credits you have not used. Credits already used are a service you asked us to provide straight away, so they are not refunded. If the law where you live gives you a longer period or more, you keep it.
• Plans. You can cancel a plan at any time; it ends at the close of the current monthly period and is not refunded for the remainder of that period, except under the 14-day right above or where the law requires.
• Problems. If something went wrong (for example you were charged twice, or credits were not added), email [email protected] and we will put it right.
• To ask for a refund, email [email protected] from the address you sign in with. To cancel a plan, use Manage plan in the studio. Refunds go back to the original payment method, usually within 5 to 10 working days.

Nothing in these terms affects your statutory rights as a consumer.

Acceptable use

You must not use Pickframe to create, upload or share content that:

• sexualises minors or depicts child abuse in any form;
• shows a real person in a sexual, intimate or degrading way without their consent, or impersonates or deceives about a real person;
• is illegal, harassing, hateful, threatening or promotes violence or self-harm;
• infringes others’ intellectual property, privacy or publicity rights, including uploading images you do not have the right to use;
• is intended to mislead people about whether an image is real in a way that could cause harm, such as fake evidence or political disinformation.

You also must not try to break, overload or get around Pickframe’s security, limits or payment checks, scrape it, resell access without our agreement, or use it to develop competing models. Model providers’ safety filters may block some requests, and their usage policies also apply.

Your content and images

• You keep the rights you have in your briefs and uploads. As between you and us, images generated for you are yours to use, including commercially, subject to these terms and the law.
• You give us permission to store, process and send your content to our providers only as needed to run Pickframe for you, to keep it secure and to comply with the law.
• AI models can produce results that are inaccurate, unexpected or similar to other people’s images, and generated images may not be protected by copyright everywhere. Check results before relying on them, particularly for logos, trademarks or likenesses.
• When you share images for votes, anyone with the link can see them, so you are responsible for who you send it to. You can stop sharing at any time, and we may stop a link that breaks these terms. Votes and comments on your link are other people’s opinions, shown to you as they were given.

Suspension and closing your account

You can close your account at any time by emailing [email protected]. We may limit, suspend or close an account that breaks these terms, puts others at risk or is used for fraud; where we reasonably can, we will tell you why first. If we close your account without you being at fault, we will refund unused purchased credits. We may stop offering Pickframe with at least 30 days’ notice, and will then refund unused purchased credits.

Our responsibility to you

We provide Pickframe with reasonable care and skill. We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, and we do not exclude liability where the law does not allow it, including for death or personal injury caused by negligence, or for fraud. We are not responsible for loss that was not foreseeable, or for business losses such as lost profit or opportunity. For business users, our total liability in any 12 months is limited to the amount paid to us in that period.

Changes to these terms

We may update these terms, for example when the service or the law changes. We will tell you about significant changes by email or in the studio before they take effect; if you do not agree, you can close your account and receive a refund of unused purchased credits.

Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer you can bring a claim in the courts of England and Wales or where you live, and you keep the protection of the mandatory law of the country where you live. Please contact us first: most problems can be solved quickly by email.

Contact

Pickframe is a trading name of MAD PROTOCOL LTD, a company registered in England and Wales, company number 11232367. Registered office: Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS. VAT number: GB289854724.
Email: [email protected]